Hilton Honors
Customer Service

Hilton Respects was really rude, unpleasant, and unhepful when attempting to "solve" a catastrophe my spouse and that I had on our wedding wedding visit to San Antonio. First, Homewood Suites about the Sanantonio riverwalk attempted to make fraud in getting our charge card directly after we examined one hour soon after we came as a result of quantity of infractions. 1) They didn't recognize our reservation 2) the area was dirty 3) the plumbing was supported without any treatment insight 4) the leading desk team went beyond indifference to disrespect and gross unprofessionalism. That perspective expanded towards the supervisor—who Hilton Awards sided with—despite the fact that he was attempting to devote a prison. I'd to get hold of my creditcard business who have been prepared to pounce the moment they attempted to create a cost. I'd to get hold of the BBB, and that I approached HHonors. They appeared useful in the beginning, but rapidly made unpleasant once they unearthed that I'd documented that supervisor to my charge card organization, the BBB, and also the Sanantonio panel of vacation. Hilton Honors understood the supervisor offered me my money-back since he'd to. These were, originally, apologetic. Subsequently, without me requesting anything, they provided a totally free stay at another Homewood via a voucher. They right after suspended it stating "you currently got your 100% guarantee." It was obviously once they understood the supervisor offered me my cash back. They created no apologies, actually these were rude. The BBB, Hilton Respects, and also the tourist panel sided using the supervisor for whatever cause—despite the fact that he dedicated a crime and harassed people for months afterwards. It appears as if the planet is turning inverted.

Company: Hilton Honors
Country: USA
State: Texas
City: San Antonio

  <     >