RCI / VIP Travel Club / Royal Sunset Hotel Cancun, Mexico
Scam/Swindling/intimidation tactics to exhort vacationers

Please beware and do not vacation with RCI (Resort/Condominium International) or VIP vacation club. A friend of mine gave me her week vacation through RCI for my fortieth birthday and I thought it was too good to be true. I picked out a resort called Royal Sunset (all inclusive) in Cancun, Mexico. Upon arrive with my family the nightmare began.

Upon entering the resort they have your so called concerige to greet you at the door and set you up with a free open house to discuss with you their properties and receive free tours to compensate you for your time.

I was too tired to set up my inital appointment and they continued to call and harass me until I agreed to an appointment. My daughter and I arrived at the appoinment where they immediately started offering us alcoholic drinks and began to ply us with questions regarding our income. We were there for hours and hours because we kept saying we could not afford the vacation time shares. Each time we said no a "supervisor" came out to talk with us and we were lead into another room. Eventually my daughter and myself had gone through 10 salespeople. They used intimidation tactics to eventually wear us down and to put fear in us because we were in another country.

I caved in and bought a package that I could not afford and felt totally mentally exhausted. The vacation was supposed to be a birthday celebration and instead turned into a financial nightmare by the shady, dishonorable, unprincipled people of VIP vacation club and the Resort of Royal Sunset located on Blvd Kukulcan, Cancun, Mexico.

Also, the next day I was walking by the pool and noticed the same sales people that scammed me out of my hard earned money speaking with an elderly couple. I went over to the couple and introduced myself and told them about my terrible experience with the sales "sharks". The salesperson told them I was lying and called security on me who then tried to physically remove me from the hotel if I continued talking to guests.

When I returned to the states I called RCI and told them about my experience and they referred me to a "supervisor" who basically disputed my claim and told me to write a letter.

Justice
pittsburgh, Pennsylvania
U.S.A.

Company: RCI / VIP Travel Club / Royal Sunset Hotel Cancun, Mexico
Country: USA
State: Indiana
City: Indianapolis
Address: 444 Bricknell Ave
Phone: 3178058000

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