Sunset Group
Big promises, no delivery and completely unresponsive. Stay away from them. Cancun
- 04-02-2008
- 22
In February we purchased a timeshare at the Royal Sunset in Cancun from the Sunset Group. We got a bi-annual perpetual membership called a "one plus three", which was explained as one guaranteed week every other year, starting in and three "bonus" weeks. When we inquired about using the bonus weeks, we were told we could use them any way we wanted, even in the off years of our membership.
Given the liberal use of the bonus weeks, presentation of the share as an "excellent investment opportunity" and the assurance of a rental program that would "pay for the membership", we signed the contract.
In April, I tried to make a two-week reservation for January. When I could not do it on the Internet I called and spoke with a Sunset Group representative. He explained we could book our one guaranteed week a year ahead of time. However, the three bonus weeks could only be booked with a 60-day window of our travel.
I explained to the Sunset Group representative that was not the way the program was presented to us when we signed the contract and asked him to tell me where I could find those restrictions in the contract. He could not.
We went to Cancun in 2007 and met with a number of Sunset representatives, including Gerardo Mancini a vice president of the Sunset Group, and asked them to point that language out in the contract. They could not because there is nothing in the contract that even mentions using the bonus weeks.
Mr. Mancini did however made an offer "to make things right with us". He told us to book 2008 dates even though it wasn't our year and his secretary would take care of it. Emails to both Mr. Mancini and his secretary, Lupita Navarro went unanswered.
We have tried to reach the legal department at Sunset and have heard nothing.
It appears the contract is a sham. It is loosely worded and subject to interpretation.
We have also filed a complaint with PROFECO.
Company: Sunset Group
Country: Mexico
State: Nationwide
Address: Blvd. Kukulcan, K. m. 10