Knights Inn
Scared off from Knight's Inn

Here is an exchange that I had with Knight's Inn — one of several budget motel chains along the highways.

They seem to be slumlords in denial. I cancelled my Florida and Virginia reservations with these folks after I got these strange canned responses to my email inquiries to their central offices.

I read about other Knight's Inn horror stories and my son said they have a bad reputation.

That's enough for me.

I don't think that this Bryan, that I had the email exchange with, was really prepared for these kind of questions. A proper response to my email might have required thought and some ability to converse in a pragmatic way. Were we both in the same conversation? Were we both looking at the same customer complaints?

Making compliments about Knight's Inn seemed to compound the problem for me.

Read the list of complaints on Trip Advisor for yourself.

Http://www.tripadvisor.com/Hotel_Review-g34599-d85759-Reviews-Knights_Inn_St_Augustine-Saint_Augustine_Florida.htm

From: geoff
To: bryan
Subject: RE: Knights Inn - 09727
Date: Sat, 9 Feb 08:47: 26 0000

Bryan,
You seem like an amiable fellow,
That second response was rather canned-sounding. I travel thousands of miles per year. I read traveler opinions quite a bit. This set of opinions for a single hotel in a single location, are so uniformly negative that it really caught my attention.

I hope it caught yours too.

Regards
Geoff

Subject: RE: Knights Inn - 09727
Date: Fri, 8 Feb 16:17: 05 -0600
From: Bryan
To: geoff

Dear Valued Customer,

Thank you for contacting Knights Inn Reservations regarding your request. Thank you for the information.
We sincerely appreciate your choice of Knights Inn for your lodging needs. Thank you for using www.knightsinn.com.

Bryan
Customer Care Representative
Wyndham Hotel Group
1910 8th Avenue NE
Aberdeen, SD 57401

For every kind of traveler. For every kind of trip.
Www.WyndhamWorldwide.com

From: geoff
Sent: Thursday, February 07 8:41 PM
To: Bryan
Subject: RE: Knights Inn - 09727

Dear Bryan,
I have never written anything like this to a hotel chain before. I like the Knight's Inn chain — normally among the best.
This inquiry is not about a single guest's opinion. Did you roll down through the multiple opinions of formers guests? They all complain of the same thing on Trip Advisor.
These numerous opinions represent the worst series of opinions on a single hotel that I have seen in the age of the internet. I wanted your company to be aware.

Your company can use this flag, that I am raising for you, as an opportunity to improve the chain by improving a weak link. I was taken aback by the number and negativity of all the opinions. Perhaps the opinions are not true, but niether the former guests nor the
manager are going to confirm that.
If the guests are telling the truth, does Knight's Inn want to be represented by such a place, run in such a way, so close to such a major attraction? There must be a way to handle so many complaints internally.

I am saying that there are waaaay to many complaints.
Management could run with this opportunity. If none of the allegations are true, how much damage are they doing to the bottom line of Knight's Inn?

Subject: RE: Knights Inn - 09727
Date: Thu, 7 Feb 15:51: 47 -0600
From: Bryan Dear Sir,

Thank you for your comments. We are unaware of the below incident at this property. This is a guests opinion on their stay. If you should wish to learn more about the property, please contact the owner. Thank you for contacting Knights Inn Customer Care.

Customer Care Representative
Wyndham Hotel Group
For every kind of traveler. For every kind of trip.
www.WyndhamWorldwide.com

— Original Message
Sent: Thursday, February 07 12:34 AM
To: Customer Service, Internet
Subject: Knights Inn FEEDBACK

Topic

Country US
Date Of Stay 03-12
Hotel Name kNIGHTS INN
Hotel Address ST AUGUSTINE, FL
Feedback PLEASE LOOK AT THIS SITE I THINK THAT KNIGHTS INN IS TOO GOOD
FOR THIS HORROR. READ THE REVIEWS THEY SCARED ME OFF — I will go to St Augustine, but not at Knights Inn We will stay at the Knights in in Virginia Beach in July. READ THE ST AUGUSTINE REVIEWS AT THIS LINK

Http://www.tripadvisor.com/Hotel_Review-g34599-d85759-Reviews-Knights_Inn_St_Augustine-Saint_Augustine_Florida.html

Company: Knights Inn
Country: USA
State: South Dakota
City: Aberdeen
Address: 1910 8th Avenue NE

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