Royal Holiday / Park Royal Hotel
Look for compensation never acquired!

I'd prefer to document a proper complaint against Noble Vacation as well as particularly from the Park Royal Hotel in Acapulco which is really a Noble Holiday Resort. Your particular grievances are the team of the Park Royal Resort created deceptive guarantees throughout a solicitation for improving our account which the organization Noble Vacation has didn't recognize a $1000 travel compensation discount we received included in that update. I'm also creating a proper problem towards the Attorneygeneral of their state of California regarding Elegant Vacation.

This Can Be A overview of the occasions which have happened:

On November 14 we improved our account in the Noble Holiday Park Royal (Acapulco) service so that as section of this update obtained a discount for air travel ticket compensation as much as $1000.00 usd. Just before utilization of this discount, I approached Noble Getaway customer support point for directions on payoff. I adopted these directions precisely.

On September 15, I bought 2 flight seats for $862.00 usd through the Regal vacation favored travel company Gold Excursions. As directed, I sent within the bills in the seats, copies of the discount and copies of the tickets towards the Royal Holiday workplace. On 10/12/06, I obtained a verification mail from Ms. Gonzalez Marin showing the info have been obtained and also the reimbursement could be prepared in 3-5 months.

On 12/12/06 I delivered a contact requesting concerning the standing of the discount and received no solution.

On 12/18/06, I named Regal vacation customer support centre and talked with Ricardo, who stated that these were awaiting a from Acapulco. Per week later, I named again and talked to some lady, I believe her title was Charlotte, who stated that "Alexandria" in Acapulco wasn't addressing their emails concerning the issue.

On 01/04/07, I named the Acapulco workplace straight and requested to talk to Mirna Jouer. We'd been provided her title and quantity like a contact if we needed help with something. I had been informed she was unavailable and quit a note on her to contact me back. She never delivered my phone.

On 01/18/07, I named Noble Getaway customer support and talked to Joey - he questioned me to provide them "yet another week". On 01/24/07, I named and talked with Joe (ext. 2708) who established that Alexandria in Acapulco wasn't answering their emails. He explained I really could email her straight, however they were not able to contact her or supply me together with her telephone number. I inquired Joe to possess his boss Juan Carlos check out the issue and contact me. I've never seen something more. I've since delivered a contact to the "sponsor" in Acapulco Mario Alberto and didn't obtain a solution both.

On 02/17/07 I delivered both a contact along with a notice towards the Customer Support Center for Noble Vacation researching the occasions. I obtained a contact reply on 2/21/07 from Olivia Gonzalez Marin declaring that my demand was in evaluation. Again ever since then, we've neither obtained a look for compensation or notice regarding when compensation is likely to be created.

Company: Royal Holiday / Park Royal Hotel
Country: USA

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