Choice Hotels, Quality Inn, Clarion, Comfort Inn, Etc
Ripoff, rude, no compassion

I had booked a room at this hotel but had to cancel the day of because of Hurricane Katrina. The hotel had zero tolerance with me canceling the morning of so they charged my credit card. I was hoping they'd have some flexibility on this policy due to a natural disaster heading their way but they didn't. They have charged my credit card the full night rate, plus tax. I have disputed the charge with my credit card company and their corporate office so now I wait for a response.

As a side note, when I called the hotel the person I spoke with was extremely rude. I have never, and I mean never, had such rude service from anyone I've attempted to do business with! The people at McDonald's are nicer than she was and she claimed she was the hotel manager. I don't know that I fully believe she is the hotel manager but she refused to let me speak or provide me a name of anyone above her so according to her info, she's the end all, be all at Choice Hotels.

I would highly recommend anyone thinking about this chain or this particular hotel... Walk next door to the Holiday Inn Express and save yourself the frustration!

Company: Choice Hotels, Quality Inn, Clarion, Comfort Inn, Etc
Country: USA
State: Mississippi
City: Jackson
Phone: 6019692231
Site: choicehotels.com

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