Delta Airlines
Gate agent refused to let my 23 year old quadrapelgic son with cerebral palsey pre-board the plane. I had to carry him down the isle

When leaving Atlanta Ga. Last month on Delta, The gate agent refused to let me pre-board my 23 yr. Old quadrapelgic son. When I asked when we should get on the plane, The crabby lady at the gate snapped at us to wait until our seats were called. When our seat was called, I had to carry him down the isle and try and hold him up while the other (1st class) passengers arranged thier luggage in the overherad bins. My son uses a wheelchair and his condition is very obvious as he can't support himself at all and uses a special seating device in his wheelchair.

I didn't mind carrying him to the seat. But having to do it front of a planeload of starring people and trying to support over 120 lbs. Of dead weight while the other passengers settled in was very difficult for me and degrading for him.By the time we got to our seat I was in tears. My son is a grown-up and doesn't want to be carried by his mother in public.

I have traveled with him often and I have always pre-boarded and had time to position him in his seat with pillows and have not had a problem. Does anyone know the rules for boarding a person with disabilities? They were so rude.

Company: Delta Airlines
Country: USA
State: Georgia
City: Atlanta
Site: delta.com

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