Allegro Vacation Club By Occidental
Ripoff warning, VIP Club is not what they claim!

When visiting an Allegro Resort in Puerto Plata my wife and I were not pleased with the room we were given. It was supposed to be a "superior" room but was anything but. We complained to the front desk but nothing was done. A couple of days later we were approached by a Resort Representative who told us he could get us into a "VIP Room". He put us in a taxi and sent us to another Allegro Resort next door to our resort where we were led to a "sales room".

To make a long story short we were asked how much we had spent through our travel agent for our all inclusive package. When we told them $1400 CDN per person their rep told us we had paid twice too much and had we been members of the Allegro Vacation Club we would have had much better accomodations at half the cost. We asked if their package included airfare and they said of course, through their partner RCI. We were also told that we could use this for personal travel or for family or even friends to use. We unfortunately believed what we were told and signed up for their club at a cost of $10,000.00 USD plus $180 USD yearly membership fee.

When we returned to Canada we tried to book a trip for our daughter and her friend. We were then told that Allegro's all inclusive package does NOT include air travel, that we have to get to their resorts at our own expense in order to take advantage of their Vacation Club. Therefore this means that we will now be paying 50% more not 50% less to travel!

We lodged a complaint through the Better Business Bureau but Allegro are standing behind the fine print in their contract which we signed which says that they are not responsible for airline "paperwork". At the time of contract signing they told us that their partner, RCI, was responsible for this but now RCI are telling us that they are not and we must have "mis-understood". BEWARE if you are going to be a guest at an Allegro or Occidental Resort. Apparently they are tricking hundreds of people into joining their "club".

Lorne
Moncton, NorthWest Territories
Canada

Company: Allegro Vacation Club By Occidental
Country: USA
State: Florida
City: Fort Lauderdale
Address: 1 East Broward Blvd., # 1505
Phone: 8885388048

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