United Airlines
Unsatisfactory service

My 18 year daughter traveled per United Airlines to see us for Christmas. The first problem was in Memphis, Tn were her plane was delayed which made her miss her connection in Houston, TX to College Station. My husband received an automated message from United saying that she would not get another connection flight until tommoro. My husband took off work to drive to Houston to get her. Our daughter had very little money with her because we expected it to be a short fight. She also had no cell phone. We were not going to leave our 18 year old daughter alone in a terminal for the night. She has not traveled much at all in the past.By the time my husband got there they had found her another connection but he was already there & had already taken off work. Our daughter was very upset over the situation. Needless to day this has started out as a less than jolly holiday season thanks to United Airlines.

Company: United Airlines
Country: USA

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