Virgin Mobile
Fraud Charge

I'm an 8-year client of Virgin Mobile having a prepaid no agreement calling program. I setup a computerized top up cost choice when stability drops below $5 or once every 3 months using a charge card.in June I periodically examined my consideration and discovered there is a $9.99 scam cost having a signal of “XTRAS”. I approached customer support, they returned me as air-time and guaranteed to dam further cost by this signal.

Today, in December I examined my bill again and discovered there is exactly the same cost on a single evening in November and Dec. Because the bill background just may monitor 60-days report, I don’t understand how much cash have been billed by this scam cost. I've been managing Virgin Cell like a lender, believed my profit its consideration ought to be secure. Today, I understand my profit Virgin Mobile consideration isn't secure, I obtain shutting my consideration and refunding me the present stability. Sadly, Virgin Mobile rejected to return my complete stability, I'd to contribute the remainder of my balance to Virgin Mobile and shut my account instantly.

I wonder how lengthy Virgin Cell may endure if it can't protect its clients from scams.

Company: Virgin Mobile
Country: USA

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