Charter Communications
Wouldn't let me close my account

Charter Communications wouldn't take that I needed to stop my support together. They stated I required a four-digit signal to do this, that we didn't have. Wouldn't take my efforts to recognize myself to be able to confirm possession of the consideration. Obviously, when they do that to enough people, they'll keep some clients, particularly when people are changing providers for better presents.

I Have included a duplicate of the log using the "preservation division":

Chat Log

You've been attached to TTD Ruby.

TTD Ruby: Hello, Justin! Thanks for calling Constitution.

That Is Ruby. I'll be your Movie Support Specialist. How do I assist you to today?

Justin S*: I can not appear to login to my account, I simply have to stop my telephone support but maintain internet

TTD Ruby: I am aware that you simply cannot sign in for your account. You've attained the best broker to reset your on line account code.

TTD Ruby: For confirmation, may be the support handle XXXX T MCFARLANE AVE, BURBANK, California, 91505?

Justin S*: indeed

TTD Ruby: Do you've a statement along with you?

Justin S*: no

Justin S*: it's ph# 818-433-7410

TTD Ruby: is it possible to confirm the protection rule?

Justin S*: no

Justin S*: what protection rule?

TTD Ruby: It's the four-digit signal situated in the upper-right part of one's statement.

Justin S*: I actually donot have a statement.

TTD Ruby: I've examined your consideration, it suggests that you'venot produced an internet account yet.

TTD Ruby: to be able to produce an internet bill, you have to have your protection rule.

Justin S*: oh, hmm, thought I did so, that will clarify why I really couldnot sign in

Justin S*: okay well-can you simply assist me stop telephone support, I actually donot absolutely need to produce a merchant account

TTD Ruby: I would like to link one to our Consideration Expert for further help.

TTD Ruby: Is there other things I will help you with before I move one to the Consideration Specialist Division?

Justin S*: no

Justin S*: thanks

TTD Ruby: Please keep attached. I'll move you today.

TTD Ruby has quit the program.

Please wait while we discover a realtor in the TALK - MDVL - PRESERVATION division to work with you.

You've been attached to TTM Jordan.

TTM Michael: Please provide me another to examine the talk records to obtain current using the problem

TTM Jordan: I'll require the protection signal to confirm the consideration and become ready to stop the telephone support.

Justin S*: Number I simply wish to shut the consideration

Justin S*: I actually donot have a statement.

Justin S*: I actually donot actually obtain a statement I actually donot believe.

Justin S*: It Is on autopay

TTM Jordan: Then Your consideration would need to be confirmed personally in the regional office.

Justin S*: number I simply require the consideration shut, I'm unable to visit an office

TTM Jordan: I can not create any change towards the consideration until I confirm it.

Justin S*: I am pleased to confirm any personal data

TTM Jordan: I apologize but I require the protection code to confirm the consideration, the sole additional technique will be the last 4 of the interpersonal, nevertheless yours aren't proven so I - can just confirm the protection rule.

Justin S*: that is not appropriate

Justin S*: I-donot possess a statement or do in my opinion that I get one

Justin S*: I'd like to stop my support nowadays

Justin S*: my social protection amount is 343-60-6422

Justin S*: I've no idea what your "protection signal" is

TTM Jordan: I am sorry but we're detailing your interpersonal about the consideration so I - can not confirm you in that approach.

TTM Michael: are not*

Justin S*: there's to become another method of confirming my identification. Here is the worst instance of customer support I Have heard of

Justin S*: what about this, I proceed and article this talk program on the constitution client criticism forum about the way you wont allow good-paying clients shut their balances?

TTM Michael: I am aware and apologize but this really is for that protection of our client's consideration.

Justin S*: please I would like to confer with your boss

TTM Jordan: I'm a boss friend.

Justin S*: okay, who's your supervisor?

TTM Michael: Friend they will inform you the same, but one second while I link you.

Justin S*: hello?

TTM Michael: Still attempting to link you please have patience.

TTM Rachal has joined the program.

TTM Michael has quit the program.

Justin S*: hi Rachal

TTM Rachal: Hello! Our name is Rachal and that I am a boss. I am aware you are having a problem with shutting your consideration, proper?

Justin S*: I've been a person in excellent position for nearly 2 yrs. Our statement is on autopay therefore I do not have a statement or perhaps a "protection signal"

Justin S*: I simply wish to stop telephone, not web

TTM Rachal: I am aware but there's an insurance policy we ought to follow. We enjoy you being truly a faithful client for 2 decades, but to create any modifications to a merchant account we require confirmation to do this.

Justin S*: okay so what can i confirm for you personally?

TTM Rachal: Yes. The only real confirmation we are able to take may be the protection rule available on your payment record or a merchant account number.

TTM Rachal: if you should be not able to supply one of these simple two types of confirmation, you'd have to go to the nearby workplace to setup the termination purchase.

TTM Rachal: have you got a merchant account number useful?

Justin S*: but I actually donot get a payment record, perhaps I will discover a merchant account number

TTM Rachal: have you been in a position to record into your on line bill around?

TTM Rachal: you can observe the payment record by utilizing your web bill.

Justin S*: I've been informed I-donot have an internet bill, that we hardly understand since Iam setup on automatic payment

Justin S*: I've a verification quantity in my own documents but I believe it had been from when I scheudled the deploy

Justin S*: 200912071554582

TTM Rachal: Okay, you may be setup with AutoPay and never have an internet account around. AutoPay is setup within our payment program not online.

TTM Rachal: I actually do apologize but I can't take a verification number to get a prior mount.

TTM Rachal: We request these types of confirmation to get a clientis safety and safety, I apologize it's creating an irritation for you personally.

TTM Rachal: with No correct confirmation to stop the telephone support, you'd have to go to the nearby workplace with correct I.D. To setup the cancellation order.

Justin S*: I am pleased to fax or mail whichever types of identification you'll need

TTM Rachal: they are able to subsequently supply you the required info if you want to create modifications later on.

Justin S*: I am not likely to any godforsaken office someplace

TTM Rachal: I can't take emails or faxes.

TTM Rachal: One time.

TTM Rachal: There's an office in Whittier and Glendale.

TTM Rachal: I Would be pleased to supply you the closest office address.

TTM Rachal: I will just take a protection rule or a merchant account number, if you don't have some of those two types of confirmation we'd not have the ability to put up the termination for you personally, I apologize.

TTM Rachal: That Is per-policy of Constitution.

TTM Rachal: Please allow me to know if you should be nevertheless attached to the talk program at the moment.

Justin S*: indeed

Justin S*: ha

TTM Rachal: thanks.

Justin S*: whittier or glendale

Justin S*: Iam confident you are available from 10-4

Justin S*: not really a snowballs chance Iam hiking down to 1 of these hellholes

TTM Rachal: They Truly Are available 9:30am-6pm Mon Fri

Justin S*: I'd like to shut my consideration please shut my consideration

TTM Rachal: and Saturdays 9am-5pm

Justin S*: I can't move there during these hours

Justin S*: I function

TTM Rachal: I can't create any modifications for your requirements without appropriate confirmation.

TTM Rachal: I will possess the protection signal shipped for you.

Justin S*: what about easily let you know the total amount and times of my last six funds?

TTM Rachal: that you might obtain 7-10 business days.

Justin S*: September 6th 70.93

TTM Rachal: I apologize friend, I will just take particular types of confirmation.

Justin S*: JJune 6th 70.93

Justin S*: May 6th 70.97

TTM Rachal: There's no bargaining, I apologize.

Justin S*: May 5th 71.10

TTM Rachal: I can't take these times.

TTM Rachal: I will take just the bill number or safety rule.

TTM Rachal: Could you like me to send the protection signal for you?

Justin S*: your organization established me-up on automatic billing and digital payment.

TTM Rachal: Right, whenever you exposed the consideration around.

Justin S*: How is it probable you'll need me to hold back five times to stop a merchant account

Justin S*: It Is The toughest customer support I Have heard of

TTM Rachal: since you don't have any type of id to help make the modifications.

Justin S*: and never I'll reveal this talk to the internet

Justin S*: what type of identification do you want?

TTM Rachal: we can not setup a termination or create modifications without appropriate confirmation.

Justin S*: my ss#? DL#?

TTM Rachal: When I mentioned before, the protection rule or bill number only.

Justin S*: I am pleased to email or send these for you at this time

TTM Rachal: These would be the only types of confirmation I may take.

Justin S*: these are you currently figures, not mine

TTM Rachal: I can't take emails or faxes.

Justin S*: it isn't my issue you wish to verify individuals with me

Justin S*: that is your condition

Justin S*: action back and consider to get a moment

TTM Rachal: if you fail to supply the bill number or protection rule, your only choices would be to send you a protection code amount or you go to the regional office.

TTM Rachal: No friend, it is plan that people require confirmation to create modifications to some client's consideration.

Justin S*: it is the worst of the toughest, for this reason folks quit using the services of businesses, inform 100 of the buddies, and not return

Justin S*: exactly what does that set you back?

TTM Rachal: for instance of requiring confirmation: partner talks in really wants to stop men consideration since sweetheart is cheating on her behalf. Partner cancels consideration, sweetheart is in a tough place and it has no providers since no confirmation was finished.

TTM Rachal: as a result of this instance and many more, confirmation will become necessary.

TTM Rachal: I truly enjoy you being truly a client around for 2 decades but as plan, we still require the right types of confirmation to accomplish demands.

TTM Rachal: I will send the protection signal for your as well as your payment for that support could be backdated to today.

Justin S*: excellent therefore it is the selleris responsibility to obtain personal data for that individual whose name is about the consideration, for example my mom's maiden title, my ss#, my first dog's name etc...

TTM Rachal: Therefore officially it'd be considered a gain, win scenario.

Justin S*: it isn't my obligation to create down a merchant account amount which was delivered to me who understands just how long before to be able to stop my support along with you

TTM Rachal: Your payment for providers could be backdated to nowadays as well as your consideration might be shut after you have the confirmation.

Justin S*: it's a clear try to attempt to fraudulently keep a person, since you understand x/100 people won't follow-through 10 nights afterwards

TTM Rachal: No friend, it is plan that the customer certifies their consideration precisely to create modifications.

Justin S*: great, what do you want me to confirm

TTM Rachal: When I've exhausted in most initiatives in attempting to clarify this, your only choices are to possibly go to the nearby office with I.D. Or give a security rule or bill number.

Justin S*: I actually do this kind of factor constantly with CC companies, my lender, my auto loan, my opportunities

Justin S*: not appropriate

TTM Rachal: Verfication procedures differ with various companies.

TTM Rachal: *Verification

TTM Rachal: you then'll proceed to truly have the support and become billed if you don't acknowledge for me personally to either email you a protection rule or you go to the regional office.

TTM Rachal: I apologize.

Justin S*: maybe you have named directv?

Justin S*: please do deliver my whichever signal you're talking about

TTM Rachal: I'm not below to claim along with you, I'm here to supply you the required data that you have to consider the next phase forward for making modifications for your requirements.

Justin S*: but I'll be publishing this out and delivering it towards the brains of the organization.

TTM Rachal: Ok.

Justin S*: Itis obvious and violent and that Iam sorry, but in my opinion itis deceptive.

TTM Rachal: You'll get the signal. When you obtain it, please contact us back again to create the modifications as required.

Justin S*: I needed to remain a person for web

Justin S*: but there's no method understand

TTM Rachal: That Is perfectly good. Youare welcome to save lots of this talk and display it to whomever you'd like.

TTM Rachal: Simply backup and stick and save for your Microsoft Word or Notepad together with your computer program.

Justin S*: I'll never conduct business with Constitution Conversation for that remainder of my dwelling times.

TTM Rachal: I realize and that Iam sorry it's to finish such as this.

TTM Rachal: the shape hasbeen posted, you'll obtain that signal 7-10 business days.

Justin S*: I can not think how badly handled your organization is.

Justin S*: It Is no surprise you're losing sight of company.

TTM Rachal: No friend, we are pursuing plan for protection reasons that will be excellent administration and patient of clients, I simply apologize that youare unable to confirm the consideration as we have to help to make these modifications for you.

TTM Rachal: the shape hasbeen posted and you will get the signal.

TTM Rachal: Your bill continues to be mentioned.

TTM Rachal: for almost any potential help, please feel liberated to speak in by signing onto www.charter.com. You may even visit our site anytime at www.charter.net to handle your consideration, make funds in addition to take a look at our latest items. Once more, thanks and also have an excellent evening

Should you need further help, visit www.charter.com/contact

Your program has finished. You might now close this screen.

Company: Charter Communications
Country: USA
State: California
City: Burbank

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