StraightTalk
Customer service

This is the worst customer service I have EVER experienced in 60 years.

The first CS was in Philipines, wasted hours getting the run around. PLEASE NOTE, not only do they not speak English, this was just the jerk around call. I had to repeat every word 5 or 6 times, then they repeat every sentence back a few times to "confirm it"

This started because they "overnighted" a phone to me for a week. Fedex finally got the box 6 days later, and delivered it the next MONDAY, because they checked the "weekdays only" on Friday. This is after sending a email (email number 5) that it would be there tomorrow on the previous Friday.

It took about EIGHT HOURS getting jerked around to finally get a phone number transfered.

ALSO, the "headquarter" number in "Miami" is now in Columbia. They lie. This is the "manager" Perline, at 305-715-6526. She probably is in Florida, since I got the number from Miami Police.

After six days of getting jerked around from the CS, she claimed it is because I am "rude". Rude seems to be refusing to answer the same idiotic questions for the 20th time and answering "get manager". (I donot start out "rude" I tried to use the idiots at least 50 times, since my grandparents didn't speak English very well and I understand that you learn your langauge and ALWAYS drag the accent with you.)

After filing a complaint with the manager in Miami, the CS in Comumbia illegally ported my number, so I got a message from Verizon about not being able to identify the phone. This took half a day to fix.

I have got to leave and get another phone company, and port the number, or I could get a few more pages. Bye.

Company: StraightTalk
Country: USA

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