AT&T
Promised Israeli Channels Missing and DSL Not Restored After Install

I was promised that U-Verse would have Israeli channels which was quoted by the telephone sales person and verified by her supervisor. During the course of the installation on 03-Jun-11, the technician checked with his supervisor who said that the work order was for service including an Italian channel, but no Israeli channel was available. I ask him to abort the installation and return my service to the existing DSL on my main phone line, as before. He could not, but promised along with his supervisor that service would be restored by 06-Jun-11. After many calls and many promises, I now have an email promising that new U-Verse hardware will arrive by UPS ground on 21-Jun-11

Company: AT&T
Country: USA
State: California
City: Sunnyvale

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