Cricket
Customer service

I purchased a phone from Cricket wireless. After 7 days of waiting for my existing number to be ported from my original carrier, I returned the phone. During the week I spoke to several representatives, a few supposed managers, who were no help at all. This involved a medical emergency where I needed my previous number transferred to the new service so I would be able to receive a call regarding my son needing a kidney transplant. After one week of no resolution, I returned the phone and was refunded in part! They kept $22.48 for activation fee (which we were told was waived at time of purchase), and taxes (on a product I no longer have!)

I would NEVER advise anyone to make a transaction with Cricket.

Company: Cricket
Country: USA
State: Pennsylvania
City: Phila

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