Magic Jack
Fraud

I ordered in or about April or May a Magic Jack device with a 5yr service license for $46.90. I ordered this for family in Europe with a US phone # to make calling easier and cost-effective. My family tried to use it today (5/23/09) to discover the license had expired. I contacted Magic Jack via online chat and was speaking to Ruby, who in the end informed me that my order was never placed nor shipped. The device was received and the service has been previously used to make calls. She transferred me to an upper level support manager - Maya - who was rude and could not write correctly. She persisted in telling me that my order was "killed" and that I never ordered a 5yr service license, that I never received the device, and that I was never charged the $46.90. I informed her that I did receive the device and that I was charged on my credit card $46.90. Maya proceeded to argue with me that I did not get the device, that I was not charged or anything. She said I had to call my credit card company for the money... Which I did initiate a billing dispute during my chat session with my credit card company. As I was extremely livid over the situation, I was going to file complaints with the BBB, the Florida Attorney General's Office, the State's Attorney's Office for West Palm Beach, FL, the FCC, the FTC and any other government agency as appropriate. I did in fact file a complaint with the BBB and the Florida Attorney General - and was much surprised to find out over 1,000 complaints were already filed with the BBB (yet they still gave the company a high rating) and as a result of those complaints the FL Attorney General's Office filed a complaint on behalf of 500 consumers for the same type of fraudulent and deceptive practices. I will be filing a complaint with the other agencies shortly. I also contacted PC Magazine to request that they retract their recommendation of this product / service. It is a TOTAL SCAM!!! Do NOT purchase this and please SPREAD THE WORD!!!

Company: Magic Jack
Country: USA
State: Florida
City: West Palm Beach
Site: magicjack.com

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