Sprint
Terrible company

I called Sprint in Dec to ask when my contract would expire. I was told Feb 21. I said I wanted to ensure that my service ended on that date. I asked if I needed to call back on Feb 21st. They said no. The service would end that day. On Feb 24th the service was still active. So I called Sprint again. First they tell me I have to pay through the end of the billing cycle no matter when the contract ended. Huh?

Second because I have another phone on the line and it has another contract (that they failed to point out to me in December), I either have to pay $200 to cancel that line or continue to pay until Aug. I asked to speak to a supervisor. This guy was so rude. I asked why I wasn't told that when I called them in December. He answered 'If I tell you that a coin is a quarter, do I also have to tell you that it's 25 cents'.

He continued with other insults in this same vein. I was so shocked, I didn't know what to say. I was a Sprint customer for over 10 years and always paid my bill on time. Do I have any recourse here? Or do I just pay the $200 and thank God I don't ever have to deal with these insane people again?

Company: Sprint
Country: USA
Site: sprint.com

  <     >