AT&T
Unauthorized Charges

In reviewing my AT&T bill for landline phone services, I saw that I was charged for “Voicemail Mo. Fee”of $19.95 as a third party charge from Advance Benefits, Inc. Billed by Enhanced Services Billing. I did not authorize this charge and did not have any voicemail service. Rather I have always used a telephone answering machine to retrieve messages. The unauthorized charge has appeared on both my Nov. And Dec. Bills.

In reviewing my AT&T bill for landline phone services, I also saw on the same bill a charge for “InternetAccessMoFee” of $14.95 from Transcendent Corp also billed through Enhanced Services Billing. I did not authorize this charge and I use another internet service so I have no need for a second internet service. The unauthorized charge has appeared on both my Nov. And Dec. Bills.

When I complained to AT&T about both charges the AT&T phone rep advised that AT&T could not reverse the charges and my only recourse was to complaint to the Advance Benefits and Transcendent Corp.

Company: AT&T
Country: USA
State: Florida

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