Sprint PCS
2 stories of customer harassment

1) My dislike of Sprint started Christmas 2005 when I wanted to get my spouse a new phone. I checked our account online AND spoke with a customer service person on the phone to see what type of incentive we might be eligible for.

I was assured that he was eligible for up to 200.00 off of a new phone since it had been 3.5 years since he had a new one. (take note - already a customer for 3.5 years). I made my purchase and sent in the rebate forms, and received no rebate. I tried getting help in the various Sprint stores, but no one in these stores seemed to have any knowledge. They could sell me a phone or sell me a plan, but other than that, they played dumb and told me I would have to call Sprint myself. I then found out that he was ineligible for a rebate UNLESS he added another 2 years to our agreement, there was nothing they could do and too bad. The fact that they compensated him NOTHING at the last renewal was irrelevant. "Too bad. Would you like to buy another phone now and renew for another 2 years?". I was livid. I vowed to just ride out the plan and cancel when it was done. Their plans are too expensive anyway. The Sprint to Sprint "free" calls are not free.in this part of the country (Southeast Michigan) we have to pay ten dollars a month for that service. Everything is an extra charge. Note: their website NOW spells out that all rebates are subject to a 2 year renewal. Obviously I wasn't the only one who got hosed by them.

2) Toward the end of our contract, I started getting phone calls from the customer service people on my cell. When I answered the phone, to my surprise, it was not someone trying to sell me another plan, it was their customer service people asking to speak to "John Doe" (someone that I work with). I told them they have the wrong number and they hung up, no apology, no nothing.

I then started getting up to 4 calls a day on my messages looking for this other person. I asked that person what was the deal, and they said that they were behind a month on their bill and Sprint had been calling everyone that they had ever called looking for them. I must note that these were our personal cell phones, not ones issued by our job or anything. Sprint had no idea if I was a friend, relative, coworker, boss, enemy, or the local pizza joint. I finally yelled at this person who barely spoke english to quit harassing me. This was NOT their (John Doe's) phone, NOT their address, NOT their family, NOT anyone responsible for their bills, QUIT bothering me. How DARE you interrupt me 4 times a day with this nonsense. They hung up and the calls stopped for 2 days and then started up again. Lucky for me my contract has just expired and I have cancelled them. The story is not over yet, I am currently waiting for my final bill and keeping my fingers crossed.

Company: Sprint PCS
Country: USA

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