Predator
Gun Holster Co. Failure to acknowledge warranty

I purchased a Kydex gun holster and a spare magazine holster from Predator. The packaging states in large capitol letters and red print "UNCONDITIONAL LIFETIME WARRANTY" Then in smaller print: "For warranty & product information contact us at: P.O. Box 21932 Mesa, AZ 85277-1932".

After about 60 days of regular wear, the waistband clip on the gun holster split and would not function. I wrote a letter to the above-mentioned address inquiring how to replace the holster. I included several means of contact in my inquiry including a daytime and evening telephone number, a postal address and an e-mail address. I never heard back from them.

After three weeks with no response I took the holster back to the retail store where I bought it and they kindly replaced it free of charge. After approximately the same amount of time, that holster also split in the same place. Again, I took it back to the same retail store. At that point they made the comment that several other customers were returning holsters due to the same defect. They grudgingly replaced the holster.

A couple of months later the magazine holster developed the same type of crack and the clip broke completely off. This time when I took it back to the store where I originally made the purchase, I was told that the item had to be replaced by the manufacturer.in frustration I wrote another letter and returned the magazine holster along with the letter to the same address.

Two months later I have had no reply...

Company: Predator
Country: USA
State: Arizona
City: Mesa
Address: P.O. Box 21932

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