Betterride.net
BetterRide Mountain Bike Skills Coaching, False Advertising and Derogatory Consumer Comments

This company publishes their cancellation and refund policy as a 100% satisfaction guarantee but you must take the "camp" to get the refund. After taking the camp and not being satisfied for numerous reasons, the company would not honor their policy.

The policy is misleading and if a policy is a 100% money back guarantee, a consumer can reasonably assume this requires no explanation and is always to be honored, in good faith. What the company claims is that you must take the entire camp and camps typically run for 3 days. If you take 1 day and indicate you are not satisifed, the company will deny you a refund and state you must attend all the days of the camp. This is not stated anywhere in their policy but they try to leverage this loophole to avoid honoring refunds.

If a consumer is not satisfied, why would a company require you to continue to remain with the service additional days? Is this to further your dissatisfaction and negatively impact the service, which is a class, that others have also paid for? Either the policy needs to be updated or the company needs to honor what they have documented and published on all their websites.

Company: Betterride.net
Country: USA
Address: 7529 Turkey Creek Road
Phone: 9703358226
Site: betterride.net

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