Cutlery Corner
Frost Cutlery Hostel customer service and products not as described... Don't buy from them!

This is the company you see seeing knives late night for very low prices. I placed two orders with them for 12 products, which two were damaged. I also didn't like a few others, as well, after research, found that a couple others were downright illegal in my state. So I called and got a return number and shipped them back at my expense, which they said they would refund part of. All of this was fine (except that one damaged item was replace with teh same damage on the new one. I just kept it without complaining), but then I noticed that I didn't get a refund for all of the items I returned. This time, I had to call back numerus times to prove I sent back all of the items. The phone rep prety much called me a lier and after I would not go away, she agreed in a very nasty tone to refund the items in dispute. Now understand, I still spent over $300 with them, and was planning on buying more, and she was fighting over a $10 knife refund!

I liked the knives I received, although disappointed that all were made overseas (All that rah rah USA stuff on their show is BS). I'm not a hunter or fisher, I just liked them because they looked cool and I could not tell the difference between a expensive knife and a cheap one.

Since I did like the items, and I did finally get my money back for the returned items, I ordered another $100 worth of product. After a day i received an email saying "You account has been shut down and you are not allowed to order from us anymore" "Not allowed" are you kidding me! What kind of business is this that shuts out customers because they retuned a small part of their order? After reading the other posts on this site, I'm glad they didn't take my money and I hope everyone who reads this thinks twice about buying from them. As a business owner, I hate poor customer service... And at this company "poor" service would be an upgrade! If you buy from them, don;t even think about retuning anything.

Company: Cutlery Corner
Country: USA
Site: cutlreycorner.net

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