Tgscom.com
Very poor customer service - sells defective products but doesn't correct the situation

I agree that MidwestHuntersOutlet.com is not a good place to do business with.
I ordered a ProMag clip from them. When I tried using the clip it constantly and consistently jammed - obviously defective. I called MidwestHuntersOutlet.com (800-518-3808) and asked for an exchange. I was informed by "Stacy" that I would have to contact the manufacture. I explained that if I had owned the product for several years, had productive use of the product, and then it broke - I agree I should go to the manufacturer. However, in this situation, I had purchased a product from MidwestHuntersOutlet.com, it didn't work, never worked, wasn't as advertised and I would like them to handle it. She refused. I asked for a manager and was able to speak to "Same K." at extension x328. (He would not provide his last name - another warning sign of a poorly run company / customer service.) He repeated what Stacy had told me and added I was outside their 14 day return window. I explained that I live in a metro area and have limited access to be able to shoot. It had only been ~ 90 days but it had been the first opportunity I had to actually try the mag out. He again said he couldn't (WOULDN'T) help me and I would have to try the manufacture. He also explained that they DO NOT carry inventory (again deceptive advertising on their website.) Rather, products are often only at their location a day. When a customer orders a product, they order it from the manufacturer and then turn around and ship it out to the customer once they receive it (he was trying to explain that it isn't their fault it didn't work. I agreed that it probably wasn't their fault it didn't work but since they were the point of sale, that they took my money in exchange for a product, I expected them to at least ensure I received a working product.)
On the plus side. I called ProMag and they were GREAT about the entire situation. They are sending me a call tag to ship back the defective mag to them and will send me a working one. GREAT customer service!!!
I realize defects occur in the manufacturing process - no biggie. It is how a company handles the rare occasion that matters to me.in this case, I will never do business, nor recommend MidwestHuntersOutlet.com to anyone. However, I will strongly recommend and use ProMag products!

Company: Tgscom.com
Country: USA
Site: midwesthuntersoutlet.com

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