Nordic Track aka ICON Fitness
Elliptical warranty denied as second purchaser, $400 part

I bought an AudioStrider 600 Elliptical for my wife for Christmas this year. It was new in the box and I purchased it from a store locally. After I assembled it, there was a grinding noise and the machine locked up on the first use. I called NordicTrack and they said that the place I bought it from (still brand new in the box from NordicTrack) was technically the "Original purchaser" and therefore I was then the second purchaser and my warranty was void. Bear in mind this is only AFTER they determined that the replacement part I needed was over $400. I asked if I could speak to someone else and the customer care representative told me, "No. They will tell you the same thing." I would also like to add the that what they wanted to charge me (after telling me my warranty didn't count) for that one part was more then the cost of the entire machine itself.

Company: Nordic Track aka ICON Fitness
Country: USA
Address: 104 Peavey Road Chaska, Minnesota
Phone: 6123682500
Site: nordictrack.com

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