The Vertical Project
By Luke Lowery Refused to Offer a Refund and Customer Support Ignores All Contact - Dealing with a Mysterious Company

The product itself is good. However, and this is a big however, Luke locks you into his membership program and I have not been yet able to get out.

Here's how he does it. He recently created a free 14 day trial period. You pay $7.95 to "try the vertical project for free". They say the 7.95 is to pay for the setup of your login codes, but the truth is this technique aims to capture your credit card details. The seemingly justified reason makes people more willing to buy.

Now comes the problem. I contacted their customer support asking them to cancel my trial period and cancel my membership before the trial period was over. I get this as part of a cut-and-paste email from them:

"When you claimed a free trial placement, you acknowledged that on Day 15 - we would not charge you the regular price of $495, or the old price of $297, but that we would charge you the steeply-discounted, trial-rate of just $97.00, and not a minute before your free 14 days are up.

"Another note: our customer agreement and refund policy is geared towards protecting the buyer, so that's why it's strictly performance and results-based!

"In essense, you are asking to guarantee nothing and our policy is clearly created to prevent this."

It goes on trying to sell you further on the program. Overall, in other words, there is no free period. There is no trial period. This is another one of Luke's BS marketing techniques. You have to pay the full price of the program after 14 days.

Luke lies, but things get worse. He now has you in his monthly membership program where you get billed every month. He's very subtle about this. He makes it seem the membership is easy to cancel, but his customer support will ignore all contact you make with them. I have not been able to get a response from his customer support other than that cut-and-paste email they sent to my refund request.

Don't even bother asking for advice with anything to do with the program. That too will fall on deaf ears.

I've purchased nearly every product Luke has recommended from Adenotrex, Jumpsoles, and the vertical jump bible, and I also purchased version 2 of TVP, and yet he has the ignorance to treat a valued customer like they are a nobody.

Great product, disgusting customer service, and extremely deceptive marketing tactics. Be careful of Luke. I'm never buying another thing from him and I will tell people to stay away from him.

Josh
Ipswich
Australia

Company: The Vertical Project
Country: USA
State: California
City: Beverly Hills
Address: 9701 Wilshire Blvd 10th Floor, Suite L7L7
Phone: 18009913584

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