Iboats.com
Stephanie In Customer Service custom fit pwc cover with 6.5 oz waterproof and weatherproof fabric Internet

I ordered a custom fit pwc cover from I boats on on May 28. I received it promptly. It does fit but the straps to hold the cover in place were not included in the package. I had other complaints such as the quality of the material, the durability and the weatherproofness and the waterproofness.in short this was the lightest cover I have ever seen. It did not even shed sunlight. The sun was readily visible thru this material so it was difficult to see how it could keep out water or weather for that matter from my initial test of holding it up to the sunlight.

I discussed this with stephanie online at Iboats.com, customer service. She was pleasant enough but she denied that it was a custom fit cover, therefore it was not supposed to come with these straps. (these straps are available from a reputable competitor (Overtons.com for $39.99 plus shipping or approximately 45.00) I requested a credit on my purchase to help defray the cost of buying the hold down straps. It was completely ignored as were all my furture attempts to contact this company.

I now now the cover is completely worthless. It is not waterproof. It is not sunproof. It is not weather proof. It will cost me another 45.00 to get a worthless cover ready to transport my pwc. If the material were as good as the construcrtion this would be a good cover. It is expensive at $140.00 but the material it is made from is so flimsy that I doubt it will last this summer. Iboats said it has a 3 year guarantee on material and workmanship. This is not true because they have denied any warranty at all and have ignored my further inquiries.

It is possible to find this cover at mass merchandizers for $19.99 plus tax. I spent over $100.00 at I boats and have no recourse because they only exist on the web.

Fool me once shame on me, shame me twice shame on you iboats!

I have no complaint with the 3rd party contractor who shipped the cover immediately.

Jolly roger
belews creek, North Carolina
U.S.A.

Company: Iboats.com
Country: USA
State: Nationwide
Phone: 8005890702
Site: www.iboats.com

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