LA Fitness
Former Manager Explains Sales Pressure, Pro Results Training and Cancellation Tips

So I've been reading through the complaints about LA Fitness, I just wanted to share the inside story on how the company works.

First of all the reason you can't renegotiate your dues is because corporate won't let the sales staff, its called flipping and you can get fired for it. That's not to say there are ways around it, if you make a strong enough reason why they should take the risk... Aka bribe, or bring a bunch of new members on the condition of the new monthly.

Second, there is a lot about ProResults... huge scam, don't waste your time its not going to get you anywhere, and the guys that sell the training packages arn't trainers... They are sales, so don't believe them for anything. You arn't going to get the results you want and its a contract that you cant get out of. Unlike the LA Fitness side, but don't be confused they are the same company even when they say its separate.

Now you all need to understand that LA Fitness puts its employees under huge stress to make unrealistic numbers, and if you miss the number 2x you get written up and if it happens again you're fired (explaining the turn over). Also front desk (who act as bill collection), trainers who are expected to up sell training, training sales, and the management who in reality only care about sales. They get paid minimum wage, and about 15% of a new sale... No residual unless its the GM. Sooo when you say I've been a member for _ years, they are thinking that doesn't do anything for me.

What else? What it comes down to is, its a gym that is cut throat... And has everything one needs, don't expect customer service, and don't expect to see familiar faces for very long.

As for cancelling your membership, it can be done automatically on the spot... They just refuse because most ppl. Forget to mail in the form and then they get a couple more months of dues out of you. Push for it, if you can't get them to do it. Send it certified.

The big question... How do you get the best price?

Go on the last day of the month, this is when all the quotas have to be met so "they" are desperate to make the sale, and believe me they are allowed to make bad deals. All it means is they lose commission... So get the b/s registration waived, and get a lower monthly. If the GM is close to his bonus he will do anything you want, especially if you show up w / say 4 friends.

Hope this was helpful!

Feel free to email me questions

Company: LA Fitness
Country: USA
State: California
City: Irvine
Site: lafitness.com

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