Ticketmaster Australasia Pty Ltd
Tickets Showed Grandstand Seats We Never Bought for V8 Race

I bought tickets to a V8 Supercar racing event.

We did not purchase grandstand seats, but Ticketmaster issued us grandstand seating arrangements, which I kept with the invoice, and it was printed on the tickets as well.

I filed a formal complaint with both Ticketmaster and the raceway where it was held, because event staff would not let us into those seats that were clearly printed on the summary invoice and tickets. We were also rudely spoken to by the event staff. After a few weeks of waiting to hear back from Ticketmaster, they rang my mobile, and I recorded the person's name and the phone number.

They said they could not help me with my inquiry or offer me anything because the tickets were only purchased as an admission pass and a pit pass. I asked the person why they put details of grandstand seating arrangements on my detailed summary report when we did not have any to start with. The lady said it is because if those seats were to become available, then we would be admitted into those seats.

I felt violated that such a company could put misleading information on a ticket and summary report and think customers would not care. We were very upset with the information provided and the way this lady dealt with it.

Company: Ticketmaster Australasia Pty Ltd
Country: Australia
Phone: 0396749700
Site: www.ticketmaster.com.au

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