LA Fitness
Cancellation Form Mailed Three Weeks Ago, Account Still Active After Freeze

I've read nightmare stories about canceling LA Fitness memberships. At first I could not understand why people were having such a hard time canceling their memberships.

It's as simple as filling out a form, placing it in an envelope, throwing a stamp on it and dropping it in the box. Approx. 3 weeks after doing so, I have not heard from LA Fitness and am getting the usual run around every time I call. "We have no record of your forms on file." (Exactly the line from the nightmare stories.) The member services rep says, "It usually takes about 2 weeks to get here and process."

Two weeks from NJ to CA via snail mail, and for someone to open it and push a few buttons in the computer to cancel auto billing. (Could this not be done over the phone? VIA fax?) The form doesn't even require a signature.

There's no way to prove it because it's been shipped standard USPS (for all I know it could have been lost/not processed yet/placed in the garbage). So last week, I re-send the forms via certified mail so I know when it gets there. To avoid being charged another month for an already canceled membership, I freeze my account over the phone. I figured if I'm going to lose money $10 is better than $34. Several days later, they call me up to update my credit card info but I refuse.

Later that day, I call to inquire the status of my account and it's magically active. How about that? What a mess.

Company: LA Fitness
Country: USA

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