InternetOutboards.com - Avalon Professional Group
RIPOFF Absolutely Horrid Customer Service. Completely Disrespectful. Don't Do Business With This Company!

The Following is copied and pasted from my e-mail correspondence with this company. As you will see, it was a sincere inquiry and the responses began as short and un-helpful. What transpired beyond that was completely un-called for, terribly unprofessional... A downright shame really.

Check this out:
ME On the 50HP, does the manufacturer have a 5" extension kit available? Would like to extend 20" motor to 30".

Him no

ME What is the last year for a Tohatsu 40C outboard?
Also, your propeller charts do not line up with my parts manual or owners manual. Your prop information list is not accurate for a 40 C. It took me sometime to understand the differance with your information and the props that I have for 8 TOHATSU 40 C's. Do you have 361-64109-0 (10.8 X 9.9 X 3 OR 361-64115-0 (10.9 X 8.9 X 3) propellers in stock or can you order, how much, how long.

HIM Hello, Our prop information is up to date. The information in your manual is out of date.

ME Obviously you and your company are just another incompetent rip-off cyber company and a typical back east waste. I am reporting you to the BBB and to other Federal entities. Have A Good Day!

HIM You are a retarded motherless f*k. I would suspect that you would f*k your own children if you weren't a fudge packing queer. What kind of a stupid a* spends so much time sending phony emails? Don't you have something better to do than wasting our time? F*k you... Sir.

ME Thank you for the response, this will be forwarded to the state and federal authorities that handle this kind of conduct in public communications.

HIM F*k off dumba*.

ME Thank you for your response. Your case file is growing further with each unprofessional, illicit comment you make.

Good Luck

... I mean come on! This is rediculous. I know I got a little frustrated with my comment there, but my inquiries were 100% sincere. These are outboards used for our commercial fishing operation. They are really what we put our lives on the line with and if they aren't working properly, with correct parts and specifications... We would be severly risking our lives now wouldn't we? I am just insensed by this person's comments. The name of this foul-mouthed, disrespectful, arrogant "customer service" person is Elvin D'Angelo. I also find it odd that the name of this company used to be called D'Angelo Marine (since 1947 they claim). What is this guy? The owner's son or something? Who in the business world talks like this to potential customers. I mean, I was ready to make some significant purchases from these guys and was simply trying to get some help. Don't do business with internetoutboards.com or the avalon professional group, inc. That is, unless you are into being treated this way. Utterly Rediculous!

Company: InternetOutboards.com - Avalon Professional Group
Country: USA
State: Florida
City: Tampa
Address: 928 E. 124th Ave., Suite B
Phone: 8139158888

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