Body Of Change
Ripoff, not honoring their end of the deal, not customer service oriented

In September sister and I originally signed up for each two times per week for one year. I wanted only a couple of months, but they insisted that in order to get the best deal, we both had to sign up for the full year. Since I can only go after 5 pm I was restricted to a lower caliber trainer until the new one could be brought on board.

Since the "best trainer" was brought on board - as they promoted him to be, we have both now been assigned to him. Unfortunately, management keeps assigning new clients to him and he doesn't even have enough time to handle the clients that he currently has. When we question management about this, they tell us that they have other trainers (unfortunately, they are not of the same caliber or training as this person is).

The whole point of having a personal trainer is for the individualized training to help a client reach a goal. Unfortunately, that is not possible with this company. If you choose not to train with someone else and want to wait and fight for a good time to train, the attitude of management is that the meetings just roll over to the end, so what is the problem. You don't get the results that you are paying for and they make sure the deduction to your account is made on time - even if you do not get to have the training that you paid for.

I am very dissatisfied with the service from body of change and would very much like to cancel my membership with them, but after finding your site and reading the many unhappy former clients, I can see that I am stuck with this lame contract with them until my year is concluded. But I did want to add my complaint to the many others, so that maybe someone else will not make the same mistake that I did with this awful, money-grubbing company. They should be shut down or made to use better ethics with their clients.

Company: Body Of Change
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 86088
Phone: 8883572474

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