Bluebird American Express
Bluebird Card Declined at Gas Station With Balance Available

They hold on to your funds!!! Watch out!!!

I purchased the Bluebird Card from Walmart to try it out. After creating an account and receiving the new card in the mail, I put $450 on the card. I was planning a road trip, so thought it would be a good idea to use it to buy gas and food while travelling. It worked fine for the first four transactions. After that the card declined at the next gas station. How ridiculous! I have more than $200 balance and it would not go through. Luckily I had cash and credit cards to use.

After getting back home, I tried to call them for 2 days at the 877-486-5990 number, and due to the high volume of calls, no one was available, and the phone hang up. Went online it shows a total balance of $211.00, but $0.00 available. Tried calling them again, same thing. Went online the next day, then all the funds are available. Not sure what their tactics are, but for American Express to be such a large company, this service is horrible! This is the year you do not need 3 days to process debit transactions. My bank knows my balance and what's available immediately! Please get a customer service department to take care of your Bluebird customers.

I would not recommend Bluebird to anyone and will close out this account.

Company: Bluebird American Express
Country: USA
Site: bluebird.com

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