MetroPCS
Refund of $60 Promised Then Denied After Hurricane Sandy Outage

I had paid MetroPCS $60.00 on 10-24-12 in advance for service for the next month... I had no service since Hurricane Sandy struck our region so I decided to look elsewhere for another provider that's reliable and had found one...
I called MetroPCS and spoke to Eric ID #16722 and he told me on 11-2-12 that he would be happy to cancel my account and refund my $60 if I would cancel today and I said OK... He then told me to call the new provider and sign up so I wouldn't lose my phone number which I did...

I called back to MetroPCS and a customer service rep (didn't get his name) but he said NO he wouldn't give me a refund and kept putting me on hold for a 1/2 hour before trying to connect me to a supervisor and then hung up on me...
I called back when I got home and spoke to a supervisor named Rana ID #905897 she asked me to give her Eric's ID number and would not support his offer of a refund to which I replied that it is good policy to back up your co-workers promise and she said that I should go the BBB and my bank and dispute the charge to which I am doing... I will never go back to MetroPCS again and my co-workers are leaving them as well... Please help me settle this...

Thanks...
Don M

Company: MetroPCS
Country: USA
Site: metropcs.com

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