Starbucks
Charged 50 Cents for a Cup of Ice

I've been going to this specific Starbuck shop for years, I work across the street and today was the first time I was asked to pay 50 cents for a cup of ice. So bad for business seeing as I religious go there everyday. I told the representative with the thick Hispanic accent that I come here all the time and have never been charged for such a small request. She said that they charge for the cup, she stated that the company doesn't like to waste the cups of just ice. I told her that I have come this morning for a hot coffee and now in the afternoon I wanted the cup of ice to pour my coffee that once again I bought there that morning. She still refused and so I told that I would no longer be coming here. She laughed at me and turned me away. Upset, I went to the front desk of the Marriott, seeing as the shop is located inside, and asked if they were allowed to charge for a cup of ice. She advised me that Starbucks is not allowed to charge anything for a request so small but only to the marriot customers. So here I am writing this review. It's not that I don't have 50 cents, I get paid very well. It's the principle of the matter.

Company: Starbucks
Country: USA
State: California
City: Irvine
Address: 18000 Von Karman Ave

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