Central Portfolio Control
Told Settlement Letter Was No Longer Valid After Two Payments

We received a letter in the mail from Central Portfolio Control with a settlement option to pay off the amount in 6 months. Last month we sent in 2 payments of $75 each. The next month I received a phone call at work from Kristin Davis, asking if I would like to pay this off today. I said no, we are sending you payments already. She went on to say we needed to set this up as a secure payment plan. I said, "I don't understand. Why are you calling me if we are making payments?" She said it's not secure. I said, "You are harassing me, and we are making payments. And don't ever call me at work. This is my work number!"

She turned up the volume on her side of the phone and said, "Don't raise your voice with me," and went on about how I have to set up a secure payment option. I of course asked again why I would do that when we were already making payments, and she explained that it has to be that way or it will not be valid, or something like that. I said I still didn't understand why she was calling me at work to harass me when we had made 2 payments already. She transferred me to Dean Christian, and he said, since you don't understand, the letter you received is "no longer!"

I asked, "No longer? So you can just cancel the arrangement just like that?" He again said, "Let me make this clear, the letter is no longer!" Confused and frustrated, I hung up. I reported them to the BBB, then found out who owns the debt and asked a rep from the company that hires CPC if I could still make payments. He was amazed that they would tell me my letter was no longer valid and said to get the letter and try calling them back tomorrow, and if they would not help me, to call him back and he would fix it so I could make payments to them.

Today I called CPC back, and they must have already gotten a call from the BBB because I was sent to a person who had my case on file. He reviewed the letter, apologized, and said to continue to pay on the 6-month plan as the letter stated, and after it is paid he will send out a payment-in-full confirmation letter. I feel they were trying to bully me and scare me into paying it off in full when we were already making the payments we could afford. They used scare tactics to make me think we could not even make the rest of our payments either. I really hope somehow this company gets shut down for the way they go about their business!

Company: Central Portfolio Control
Country: USA
State: Minnesota
City: Eden Prairie
Address: 6640 Shady Oak Road, Suite 300
Phone: 8002801565

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