Vision Direct
Visiondirect.com Company charged credit card, placed order, and shipped contacts that I NEVER ordered!

I NEVER ordered the contacts from them. I NEVER stated that I wanted to order these.

I tried to order a specific brand of contacts, and they sent me an email stating that it couldn't be verified with my eye doctor. I thought, okay, no problem... The order I wanted was cancelled. Not the case! They decided to place an entirely new order based on a previous order on file from my eye doctor's office, charge my credit card, and ship these contacts that I never wanted. They decided for me... Apparently, it doesn't matter what I want.

They also decided to let me know AFTER they charged me and shipped the contacts so that I couldn't cancel what they did.

I had no warning that they would "choose" what contacts to order me, and that they would charge my credit card and ship them out.

Why not contact me first to see if I want to purchase the prescription file that they found from my eye doctor? Why a surprise charge and ship? Oh yeah, that's right, because I got a RIPOFF. Their website doesn't even allow you to delete your credit card on file... So perhaps they can surprise, charge, and ship whenever they want again?

Company: Vision Direct
Country: USA
Address: Customer Care 411 108th Avenue NE, Suite 1400 Bel
Phone: 18008474663
Site: visiondirect.com

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