Capital One
They refuse to support a loyal customer (for many years) who is refuting a ridiculous charge by Pimsleur Language Company - after we returned the product within the trial period and have been charge $

We have had an account with Capital One for years. After being contacted by Pimsleur with a $9.99 trial offer at a discounted price, we decided to take a look. After receiving the product, we decided it was not as advertised and was not for us.

We contacted Pimsleur and informed them we wanted to return the product. They sent us a return label, which we used, and returned the free trial package. We then received a credit on our credit card.

The following month, we were charged $64.00! We contacted both Pimsleur and Capital One. We were credited by Capital One that month, but the charges continued every month. Capital One states they have 6 or 7 pages provided by Pimsleur proving they have the right to charge our card every month, possibly for an eternity, for something we don't even have.

We are VERY disappointed in Capital One. Where is the customer support/services? We tried to cancel our card, but they stated they can't do that because Pimsleur has a right to continue charging our card every month. The only way to cancel is to pay the credit card off in full.

Know we are presented with the problem of trying to borrow money to pay the credit card off in full, as soon as possible, so we are not continually being charged $64.00/month! Absurd!

Company: Capital One
Country: USA
Site: capitalone.com

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