Groupon
Vendor order not received, support reply blamed the vendor

Hi

I have been using livingsocial for years and have been amazed at the offerings and services they have offered.

I have never had a problem with their vendors.

I tried using your service twice now and have nothing but issues.

Of course I have redeemed my purchase as directed.

Your company says oooppps it may have gotten lost in the mail..

I have contacted the vendor and so far I am getting nothing but the runaround.

I am impressed how you can take the funds from a consumer and hold no concern over getting an product that YOU were paid for
Date: Thu, 9 Aug 20:55: 47 0000
From: support@groupon.com
To: [removed]
Subject: Re: Your Support Question (ticket #10954667)
# Reply above this line #

Hi,

I'm sorry for the delay. Just to be sure, have you already printed or viewed your Groupon and followed the instructions to redeem it?

If not, this would explain why you have not received your product. Please visit www.groupon.com/mygroupons to access your Groupon.

Once your Groupon is redeemed on the business's website, please allow 3-4 weeks for the order to ship. If that time frame has passed, please contact the business's customer support to inquire about the shipment.

You can reach them at customers@zaggora.com.

Sorry again for any inconvenience, and please let me know if you have any further questions or concerns.

Regards,

Danielle R

Groupon Customer Support

Message-Id: C52WJF2T_502423d330980_c9c15bea7c11583f6_that is not a solution!

You should be responsible for the companies you represent.

I want you to know I do not and will not ever use your service again nor will I recommend you to anyone I know.!!!

I will certainly blog about your response and concern everywhere I get a chance too!

Inconvenience is not the word you should be using. You should say sorry we ripped you off!

Company: Groupon
Country: USA
Site: groupon.com

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