Airsplat
Airsplat return issue - P99 airsoft pistol

Ordered 3 guns direct from Airsplat, It arrived in a box all wrapped together. Opened box noticed pistol silencer was broken off barrel still in pkg. I emailed airsplat and they responded stating I could send it back for review and refund or repair/replacement. Thats the same policy if you simply dont like it. Sounds nice but mine arrived broken and they still expected me to pay return shipping so they could review it. I"m guessing not a lot of returns this way as a $20 gun cost $11 to return it for a refund exchange even if it arrives broke. That's pathetic! States file a claim w/Ups but the exterior pkg was fine and the gun was evidently broken when it was put in the box so no recourse there. The cheap barrel was already mounted which put stress on the barrel in the pkg. Bad idea! Of course the gun is cheap. All the more reason to pack the silencer separately. I guess I'm the fool for not buying local.

Company: Airsplat
Country: USA

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