TheTelly.net - UK
UK's TheTelly.net stream television service scam and ripoff!

This company has to be the biggest ripoff that I know. Online stream is horrible, and customer service is the biggest scam ever!!! My grandma signed a 3 year contract with them so she could watch TV programs from UK such as BBC, ITV and etc. The monthly fee is about $95. When she signed the contract she understood that she could watch it on her PC via SlingPlayer. However, the troubles soon came after the service started. It seems that TheTelly.net always change their viewing settings and "update" their software, so whatever you have installed on your PC would no longer work. My grandma is 75, there is no way she could adjust the settings on her PC, so I had to do it for her for the past a few years. Also TheTelly.net's emails never ever explain how to readjust the setting in their emails. If you have any questions, you will have to submit a tech support ticket, and each ticket will cost $25! That's right you have to pay $25 for their tech support. They also sell 5 support tickets for $100. Now I know why they purposely made everything so difficult for it's users. This past April (6 months after their last major change), they are changing again, something called "Digital Switchover". Now my grandma's Slingplayer doesn't work anymore on her PC. No channels, no streams, no nothing. I thought I could fix it again. After went through the entire TheTelly's site, there were not anything to explain how to regain the stream via Slingplayer, nor did TheTelly offered any alternative to the Slingplayer software. Then I went to the SlingPlayer's site, I found out they have removed the software for PC and Mac, and now requires a set top box. Of course these set top boxes are not free. Basically if you buy TheTelly's service, be prepared for regularly disruptions of your online streams, 0 customer service, and constant system changes so you can't watch anything. DO NOT buy any TheTelly.net service. Only thing they know is to take your money, take advantage of older people who are not tech savvy, then leaves everyone in the cold. If you are a lawyer, and you are looking for a good class action law sue, you should checking into this company.

Company: TheTelly.net - UK
Country: USA
State: Illinois
City: Schaumburg
Address: 1901 N. Roselle Road, #800
Phone: 18888583559
Site: thetelly.net

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