Centurylink
Billing Errors and $12,000 Early Termination Demand on T1 Service

WARNING: Do Business
With CenturyLink/Qwest At Your own risk!
As You're Playing With a Very large, dumb, and dirty company. Don't be surprised if you lose.

Our small business was solicited by Qwest to switch from standard copper lines to their T1 service, which is phone and internet service. This service was to be billed at $517 per month. To my surprise for the first six months Qwest billed me $1,500 per month.

Simple mistake? I don't think so. I was forced to spend countless resources and hours and hours of time to correct their billing errors. They'd never admit to the error but give the account a credit. Really? Why don't they call it for what it is? It's a correction!

As a small business owner nothing is more important and critical to me than my phone and internet system.

We live and die by the performance of our phones. So it's absolutely critical to me that we're provided good phone service as my livelihood along with my employees live hoods and clients depend on it. Because of this, I grew very tired and frustrated of their incorrect billing and the cost it created for our small business. So I did what any smart business owner would do, I switched carriers.

According to Qwest we switched 8 months early. Had we continued it'd been about 4k for the service but since I cancelled early, Qwest is demanding $12,000. three times what it would have cost to continue! WOW. Now I could understand that someone could make a claim for an actual loss because of an early termination. But to charge three times as much? I believe this to be a punishment for quitting their service as they using the wrong start date to figure the termination
charges.

Now I deal with a lot of faceless and dumb corporations every day but Qwest is by the worst company I have ever dealt with. Period.

They are so unorganized it's an absolute nightmare to work with them. I would warn any business thinking of or currently doing business with CenturyLink Qwest to have a huge team of attorneys because you're gonna need them to figure out the contract and to hold them to their end of the deal. And it would help if you really enjoy getting transferred around through a huge mess
of people that don't want to help you and are confused as to why you're interrupting them.

So let this be a warning to all businesses everywhere when you do business with Qwest that you're playing with a very large, dumb, faceless corporation that wants you to lose.

Company: Centurylink
Country: USA
Address: 6000 Parkwood Place
Phone: 8008601020
Site: qwest.com

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