Diamond van line
OCO Gave false estimate, miscommunication on time of arrival, missing property

When Adam Dahan came to my home to give us an estimate on our property he gave us a binding estimate of 715 cu. Ft. And a cost of $2800.00. As the mover came (in a budget rental truck) He changed the estimate to 810 cu. Ft. And charged us an extra $160.00 for tape.

The property was moved to the warehouse in San Diago and sat for about a week in their warehouse and communication between Adam and the phone receptionist, Danielle were so off that we got several eta's on our property.

As the property finally arrived 2 weeks and 2 days after it being picked up from Hesperia, Ca. And moved to Statesville NC. The the driver rolled up on the front lawn and unloaded the property without taking an inventory of all the property. As my wife and I were unpacking I had noticed that a footlocker that I had put some boxes in to save space had been opened (was not secured by the first crew) and several boxes of sportscards and some Air Force coins were missing.

I had contacted Danielle and Adam by e-mail about the problem and they said they will look into the situation. That was on a wed. I am writing this on a sat. With no update as of yet. 05/12/12

Company: Diamond van line
Country: USA
State: California
Phone: 6462230974

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