Waffle Collectibles
Air Paradigm Has deceptive/unclear shipping practices and return policies. Hostile customer service (see email below)

I have had one instance where I ordered a product from this individual and have had to wait much longer than expected for products.incidentally, he charges you for a product immediately for something that won't be delivered for weeks. Additionally, when I tried to arrange an exchange for a different product he tried to impose a 15% restocking fee

Beware! When I expressed my dissatisfaction these are some of the replies I received (I have the emails to prove it):

Bear with me as I copied the emails in directly and you need to read from the bottom up to start from the beginning...

On Apr 25, at 12:08 PM, Michael Warfel wrote:

No the customer isn't always right jacka*. Go f*k yourself. Return denied, go shove it up your a*.

On Apr 25, at 12:04 PM, Michael Warfel wrote:

Sub par service, because your order got processed and there is a penalty that is clearly listed for returned items? How hard is that for you to f*ing understand?

On Apr 25, at 11:54 AM, Michael Warfel wrote:

Does it look like I'm Amazon.com jacka*? I don't have a staff of 20,000 and a customer care center that can take care of your stupid mistakes. There is me and one person that processes shipments when I'm not boxing planes. So therefore since I worked graveyard all f*ing last night, they processed your order. Now learn from your mistake you spoiled OC brat and accept the penalty or shove the model up your ass. Your choice and don't let the door hit you in the ass on the way out.

On Apr 25, at 7:27 AM, Michael Warfel wrote:

I'm sorry your order has already been processed and shipped. You are welcome to return it less a 15% restocking fee. -Michael

On Tue, Apr 24 at 6:41 PM, Kk wrote:
Hi

Can you please cancel this order and give me a refund? We ordered this plane by mistake. We are actually looking for a 1:200 scale plane. If you can suggest one we will order that instead.

Thank you.
Kk

Please call me if you have questions.

Company: Waffle Collectibles
Country: USA
State: California
City: Riverside
Address: 19662 Chinotto Lane
Phone: 9512514009
Site: airparadigm.com

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