Chiara Turbiglio
HomemadeBags on Etsy Refused to refund $120 after I paid $50 in international shipping costs, Italy

I'm out almost $200 for a stupid purse that I thought I wanted. I purchased what appeared to be a nice leather purse from Etsy from a buyer in Italy. It took almost a month to receive the bag - it required time to hand make the bag, and # weeks to ship from Italy to my home in the United States.

The bag was very very different from what had been described. The leather was different. The stitching was sloppy. And the straps on the bag were different from the photo.

I contacted HomemadeBags via Etsy, and she offered to send me a new strap but it would take some time as it was coming from Italy.By this point, almost 15 days had passed. I waited for a package and got nothing. At that point, the Christmas holiday happened, everyone went out of town, and this issue got silent.

I tried to continue contacting the seller on Etsy but I heard nothing back. Eventually I shipped the bag back to her and requested a partial refund (minus my shipping costs both ways). [continued below]...

Company: Chiara Turbiglio
Country: USA
City: Torino
Address: Corso Montevecchio 52
Site: etsy.com

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