Eyeglass World
Rip-off! There are other issues here, not just the glasses

My husband Hiram, and myself returned to eyeglass world because he was haveing problems seeing distance and close up. Upon arrival, we were helped by their General Manager, Tim S., right from the beginning the young man was arrogant, he asked the same question over and over. My husband anwered him told him I can't see out of these glasses, I have to keep moving them to focus when I'm reading. I have to lower them when I watch T.V.

Several times my husband answered the same question. Then, he, Tim, stated, there are other issues here besidws the glasses, are you diabetic, or do you have high blood pressure? We then told him, he had cataract surgery, he states, well, there's your problem.By this time my husband was getting frustrated, told him I'm going to put through that wall if ask me again, which I know was inapropriate. Tim stands up and tell him bring it on.

All Tim had to do was, leave the glasses, let me check them, and I'll get back to you. It was our problem, not theirs. Earliar that day we had the glasses checked at another facility, and the lady stated the bi-focal line was too high.

I belive Tim, acted in and unprofessional manner. He should of just told Hiram, sir, please leave, and come back when you are calmer. It was easier for him to pass the buck, that it was our problem, than fix the glasses.

Company: Eyeglass World
Country: USA
State: California
City: Fresno
Address: 20 W. Shaw
Phone: 5592260220

  <     >