Qwest
Internet Setup Run Around Between Qwest and MSN
- 01-04-2002
- 4
I too have had my fun with Qwest the telephone company.
I had called in to get internet set up with my computer. I called up, got a nice girl who took a user name and password from me, then told me that if I waited a few hours I could call up MSN and they would have my details and I could set up a dial up connection.
Well later that evening I thought I would give it a try, after an hour of running around with MSN I called Qwest back where a young man informed me that I had been told the wrong information. You couldn't have the internet set up till the CD arrived in approx 2 weeks.
3 weeks later after having no CD, I called Qwest again. I was notified that a CD was never mailed to me, and they would rush it. Rushing the CD took almost as long as I was told to wait in the beginning.
Anyway... So finally I had the CD to get it set up. I followed instructions as normal, entered the username and password I chose... Yet it didn't work.
Using the 1-800 numbers it gave for MSN I tried to get it working, yet Qwest had no record of my username, or my real name. I spent at least 30 mins been transferred to all sorts of diff dept's. After all that they said to call Qwest. So I did, who told me to call MSN, I called MSN was told to call Qwest... And so on...
WELL finally after 2-3 hours on the phone I got offered the Qwest internet phone number... Which after I called it, didn't relate to me at all, but I explained what had been happening to the girl... And she offered to call MSN.
Lo and behold it finally got sorted out. The very first girl that I set up my username with entered the wrong username, and then put it under my husbands name, even tho I was the one who called... So no matter how hard everyone at MSN searched for me... I wasn't recorded. I finally got told what she had put as my username, and I could finally access the internet.
Now I just have to put up with the billing screw ups. After that they didn't bill me for internet... Now I'm facing a double internet bill...*sigh*
I guess that's just how it all goes...
Company: Qwest
Country: USA