Comcast
Nine Missed Appointments, Cut Phone Line and $609 Equipment Bill

Comcast began by cutting my phone line when they installed my services. I have pictures of an intact phone line (took pictures of my apartment as I'd just moved in) prior to the Comcast technicians coming out to install services. It was still intact the morning of installation. It was discovered cut after their departure. So I called them about it.

The Customer Service rep told me they would send someone out immediately to do something about it.in all they made 9 appointments and never showed for a single one. Comcast states that if their technicians don't show for appointments or are late you get a $20.00 credit (in materials they give in the welcome packet). They were unwilling to give that credit. So I resorted to the Better Business Bureau. Bad mistake.

They had me get in touch with someone in the company, a Stephanie Bohlson. Stephanie was helpful up to a point. They gave me credit instead of actually fixing the phone line and like an idiot I accepted. Just one problem. Since inception of services I had lousy service on top of everything else. A tech came out and informed me my signal strength was too low and this created problems like no audio or pixellized picture, or no service at all. My high speed internet was continually going down. I brought this to Comcast's attention.

They just merely continued to bill me, ignored more appointments we made so the problem could be resolved. Finally I got fed up. I had, out of the 9 months we were with them, 2 weeks of uninterrupted service all together and that wasn't two weeks of continuous time. That was merely all the time I had my services in good working order total: 14 days in number. Called the BBB and they got Comcast to come out and resolve the issue.

However, Comcast then disconnected my services for non payment (I wasn't paying for services that I never received! That is called Fraud) that very night! I called and was basically called a lot of rude names by the head of their financial department. At this point I called them to tell them to come get their modem and converter box. They have a sticker on both that says they will come and physically pick the equipment up. I've yet to see them. They were more than happy to bill me $609.00 for the equipment, though.

Don't use Comcast. They will end up screwing you in the end. I'm not the only one in the Indianapolis Area that have had repeated problems with them. Problems range from outright theft, to vandalism from technicians to God knows what else. Despite my continued dissatisfaction the BBB has labeled my case in a way to reflect that Comcast did their best to help me. Yeah, Right.

Company: Comcast
Country: USA
State: Indiana
City: Indianapolis
Address: 5330 East 65th Street
Phone: 3175585531

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