Applica Consumer Products, Inc
Juiceman Piece of Garbage With Matching Customer Service

Had a Juiceman JM480S juicer that broke after using it 3 times. Called the "customer care" line, couldn't reach anybody. No answer to e-mail sent to customerservice@juiceman.com for 4 days. Finally reached someone who said they'd send me a replacement part and that I'd have it in 7 to 10 days. Finally got it 17 days later after I'd returned the juicer back to the store where it was purchased. Called to complain, was told the replacement piece had been on "back order", which was never mentioned previously.

Wrote a letter to the COO who did not respond.instead, got an e-mail from someone apparently in response to my letter filled with grammatical errors, etc... Essentially telling me to go pound salt.

Applica Consumer Products' idea of customer service seems to be:

1.) Make it as difficult for the customer to reach a live person.
2.) Deny everything.
3.) See number 2.

Be warned. Do not do business with these incompetent, uncaring people. Their products include Juiceman, Black & Decker, Space Maker, Lids Off, Clear2O, Litter Maid, and Gizmo.

Company: Applica Consumer Products, Inc
Country: USA
State: Florida
City: Miramar
Address: 3633 Flamingo Road
Phone: 2164541001
Site: applicainc.com

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