Flagship Merchant Services
Holding my funds, undisclosed charges

I just signed up with this company and processed my first transaction on Jan 21, I am STILL waiting for my funds.

I was supposed to have a high ticket of 1k, but apparently to get my approved quickly Will Teleau just wrote it up for $500. So when I processed my first trasaction of $700 I got a call 2 days later asking me to complete a limit increase which I faxed over 5 minutes later.

Mid week, still no funds so I call and speak to Rose in Risk Management thats supposedly handling it, she claims I was asked to fax in the invoice for the transaction, I was NOT asked that and she bascially called me a liar. So I faxed that over to her within 5 minutes and she said she would be right on it.

The next week, still no funds. I call on Wed and she claims she just looked at it Tues and then wanted to go over the name on the invoice. At this point I am mad, as its now 1/31... She says its her problem because she is overworked... REALLY?! I think its MY problem because its MY money they are holding! Its no 2/3 and still NO money! No calls back from messages left for supervisors, my account manager, or anyone. Absolutely horrible service.

To top it off, last night I had additional charges from Auth.net hit my accounts, which is something that was not disclosed or anything I authorized that would be charging me in addition to the $27 a month they are already charging.

Company: Flagship Merchant Services
Country: USA
State: California
City: PO Box 3429
Address: PO Box 3429
Phone: 8005542777
Site: flagshipmerchantservices.com

  <     >