Menards
Good service at the store, NO service if you're not

Have usually had good luck with Menards when I lived nearby a physical store. Their person-to-person skills are very good. However, I've moved away and am trying to get a replacement for a powertool that I had a replacement plan on. The receipt disappeared in the move (my fault), but they have NO TRACKING METHOD other than me physically coming into the store with the original credit card used to purchase the item to prove that I have the replacement plan. For a company which claims it's trying to compete with Lowes & Home Depot, this is VERY poor customer service. How this affects me? Unless I want to drive to the nearest Menards to complete their ritual (which in gas, time & maintenance will cost as much or more than the replacement cost of the tool), they have my money for both the tool and a protection plan that I can't use.

Bottom line: If you're staying near the Menards, they're ok to work with. If you may move (as many military personnel often do), be leery of purchasing tools from them. Lowes & Home Depot are almost everywhere and will work with you to keep you satisfied. Menards flunks this test.

Company: Menards
Country: USA
State: Ohio
City: Tipp City
Address: 75 Weller Drive
Phone: 9376676830

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