Disney Store
'Complaint on Disney System Error of double billing (correction by crediting) causing customer cash loss

A purchase was positioned with Disney Shop and following the shipping is performed. A email is obtained from Disney Shop.

"Unfortunately, we experienced some program mistakes making you be charged twice. Nevertheless, we've released a complete credit of $240.53 to fix the mistake. This isn't a typical example of the standard service-we desire to supply and hopefully that you simply discover this to become an isolated event. Please take my apologies for almost any trouble this might have triggered."

It was subsequently discovered that because of the double-billing and also the particular credit deal, a reduction in regional currency (around USD10) was discovered after which documented to Disney Shop to find for quality. Along with a further response is obtained.

"We appreciate your curiosity about DisneyStore.com. I'd prefer to provide you with a $10 online gift-card for that inconvenience." along with a further email

"We're happy to possess obtained your current mail and we enjoy your curiosity about DisneyStore.com. Yes it had been something problem on our component, all we are able to do is provide you with the $10 d/m because we delivered the cash for your card currently"

The feedback is ultimately a Disney Program mistake with $10 gift-card that you can only just use on further acquisitions from the shop that have triggered you real money reduction. May this phone an offer? Lastly there's no payment whatsoever. A common manufacturer "Disney" that has Program mistake with no regret in creating client reduction. Do you want to store more?

Company: Disney Store
Country: USA
Site: disneystore.com

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